Complaints Handling Procedure
Should you have any concerns regarding the handling of a transaction or believe any aspect of our service has not met your expectations, we appreciate you bringing this to our attention.
In the first instance, we ask that all concerns or complaints be directed to our Office Manager, Deanna. We are committed to resolving concerns promptly, fairly, and professionally.
If you are not entirely satisfied with the initial response, we ask that you submit your complaint in writing via email to
deanna.d@raywhite.com. Please provide as much detail as possible regarding the nature of your complaint, including the property address, the staff member involved (if applicable), and the outcome you are seeking. This information will assist us in conducting a thorough review.
The Office Manager will acknowledge receipt of your complaint, oversee the investigation, liaise with the relevant staff member(s), and endeavour to resolve the matter as quickly as possible.
If you remain dissatisfied following our internal review, you may escalate your complaint to Ray White Queensland for independent consideration:
Ray White Queensland
Level 26, 111 Eagle Street
Brisbane QLD 4000
Phone: (07) 3231 2200
If the matter cannot be satisfactorily resolved, you may also lodge a complaint with the Queensland Office of Fair Trading or, where appropriate, seek resolution through the Queensland Civil and Administrative Tribunal (QCAT).